Children's DIY felt Christmas tree with lights

Axooms 30-Day Return Policy

At Axooms, we are committed to providing our customers with a satisfying shopping experience. We understand that sometimes the products may not meet your expectations, and we want to make the return process as convenient as possible. Therefore, we offer a 30-day return policy for eligible products. Please read the following guidelines to ensure a smooth return process:

1. Eligibility:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Initiate the Return:

• To initiate a return, please contact our customer support team within 30 days of receiving your order.
• You can reach out to us through our website or send an email to info@axooms.com.

3. Return Authorization:

• Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.
• Clearly mark this RA number on the outside of the package you are returning.

4. Return Shipping:

• Customers are responsible for the return shipping costs, except in cases where the return is a result of our error (e.g., wrong item shipped).
• We recommend using a trackable shipping method to ensure the safe return of the item.

5. Inspection and Refund:

• Once we receive the returned item, our team will inspect it for eligibility.
• Refunds will be issued to the original payment method within 5 business days of receiving the returned item.

6. Non-Returnable Items:

• Some items are not eligible for return, including but not limited to:
  • Personalized or customized products.
  • Items marked as final sale.
  • Perishable goods.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.

8. Exchanges:

• At this time, we do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

9. Cancellation Policy:

• Orders can be canceled within 24 hours of purchase. Please contact our customer support team for assistance.

By shopping at Axooms, you agree to abide by the terms and conditions of our 30-day return policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please don't hesitate to contact us.

Thank you for choosing Axooms!